The Acorn Group Practice

29-35 Holly Road, Twickenham, TW1 4EA

Current time is 23:26 - Sorry, we're closed


Telephone: 020 8891 0073

Online Services

This practice provides online services for appointments, prescriptions and access to medical records. Registration for appointments and medical records is required to obtain the practice ID, Access ID numbers and password which you will require. Please complete and print the registration form and visit the surgery to register for online services bringing two forms of id with you including a photo id (no utility bills accepted). Once your registration has been approved by the practice you will be issued with a ‘Registration Token’. Use the information on the registration token to complete the registration process online; you can do this by clicking the link

Regrettably this service is not available for under 16 year olds.

Prescriptions – requests are accessed via our online website prescriptions

Appointments – patients can book or cancel appointments through our patient services website     (this feature is currently unavailable)

Medical Records access – View your medical records history at  

As you will be aware, we have recently changed our Practice Computer System. Part of the changeover will mean that your access to Online Services has also changed. We will need to set up a brand new login and ‘linkage code’ for you. If you had online Patient Access before, you will be on our list and we will be setting up your new account details on our new system, over the next few weeks. This will generate an automatic Registration Letter email to you from ‘Your Health Care Provider’. (Please check you junk mail)​
It will contain Linkage key details, and a long list of web addresses you could use. This surgery is not connected to all of these websites – the main one to use is at the top of the list :

Patient Access – – on phone app or on computer, also has extra useful health information and advice. Provided by our clinical system Emis

Practice Statement

Your medical information is personal and should not be shared. Each patient is responsible for the security of their own information they see or download. If you choose to share your information with anyone else, this is at your own risk.

Please click the link below for more information about Patient Services and any help/ guidance. On this page you will find user guides and video tutorials for how to use patient services.