We are open from 8.30am to 6.00pm Monday to Friday.
Our doctors are available every weekday for consultation between 8.30am - 5.30pm, and in our extended hours on Wednesday and Thursday between 6.30pm and 8.45pm subject to change.
Nurse and Health Care Assistant (HCA) appointments are available Monday to Friday from 8.30am to 12.30pm and 2.00 to 5.30pm.
Extended Opening Hours
Extended opening hours on Wednesday and Thursday from 6.30pm to 8.45pm, pre-bookable appointments only. The practice will only be open to those patients who have a booked appointment.
Richmond and Kingston’s Clinical Commissioning Groups have jointly launched the new NHS 111 service which aims to make it easier for people to access healthcare services when they need medical help fast, but it’s not a life-threatening situation. In future if people need to contact the NHS for urgent care there will only be three numbers: 999 for life-threatening emergencies; their GP practice; and 111.
When to use NHS 111
Calls to the NHS 111 service from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year to respond to people’s healthcare needs, when:
- they need medical help fast, but it’s not a 999 emergency
- they don’t know who to call for medical help or don't have a GP to call
- they think they need to go to A&E or another NHS urgent care service
- they require health information or reassurance about what to do next
Calls to NHS 111 are handled by a team of highly trained call advisers, supported by experienced clinicians. Using an appropriate clinical assessment system, questions are asked to assess callers’ needs and determine the most appropriate course of action without the need for re-triage.
This includes ambulance dispatch, referral to a service within the NHS, referral to an alternative service, and advice, reassurance and information, including for self care.
How the NHS 111 service works
The NHS 111 service operates to the following core principles:
- Completion of a clinical assessment on the first call without the need for a call back
- Ability to refer callers to other providers without the caller being re-triaged
- Ability to transfer clinical assessment data to other providers and book appointments where appropriate
- Ability to dispatch an ambulance as quickly as if the caller had dialled 999
These are the fundamental requirements that underpin the NHS 111 service.
In addition to the national specification, in London ‘Coordinate my Care’ (CmC) is being rolled out in conjunction with the NHS 111 service. CmC is a clinical service underpinned by an electronic solution which allows the sharing of patient advanced care plans across acute and community teams and improves patient and Carer access to the right palliative care services at the right time.
Your Local NHS 111 Team
Richmond and Kingston’s NHS 111 team is headed up by Dr Branko Momic, Clinical Lead for Richmond, and Dr Vince Grippaudo, Clinical Lead for Kingston. Both Branko and Vince chair the NHS 111 Clinical Governance Group which is responsible for ensuring that a safe and integrated urgent care service is delivered to patients across Richmond and Kingston.