The Acorn Group Practice

29-35 Holly Road, Twickenham, TW1 4EA

During our closed hours please call NHS111


Telephone: 020 8891 0073

Urgent Eye Care Services in Primary Care

Posted on November 26th, 2020

We are pleased to inform you that CUES – the urgent eyecare service in primary care, developed in response to the COVID-19 pandemic, is live in South West London. It has replaced the local minor eye conditions service (MECS).

CUES is commissioned by South West London CCG and, as with MECS, is provided by local optical practices via the optometry federation Primary Eyecare Services, with the support of Kingston Richmond & Twickenham and Merton, Sutton & Wandsworth Local Optical Committees. It is for all patients registered with a GP practice in Kingston, Richmond, Merton, Sutton or Wandsworth CCG areas

The primary aim of the Service is to ensure people can access urgent eyecare within primary care, using the established trained workforce in optical practices. This is important to reduce demand on primary care and hospital eye services during the pandemic particularly.

The Service provides initial contact, telephone triage, remote consultations and where necessary face-to-face assessment, providing management of recent onset symptomatic or urgent ocular presentations.

Please click on the links below for further information and for a list of access points:

CUES Service Summary

CUES Accredited Services


Opening Times

  • Monday
    07:30 until 18:30
  • Tuesday
    07:30 until 18:30
  • Wednesday
    07:30 until 19:15
    Evening Surgery with Practice Nurse
  • Thursday
    07:00 until 18:30
    Phlebotomy Services available from 7am
  • Friday
    07:30 until 18:30
  • Saturday
  • Sunday