The Acorn Group Practice
29-35 Holly Road, Twickenham, TW1 4EA
During our closed hours please call NHS111
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Zero Tolerance
The practice operates a ‘zero tolerance’ policy to aggressive and abusive behaviour. This includes any personal, abusive and aggressive gestures. Any incident of verbal abuse, whether in person or over the telephone, is reported immediately to the practice manager and the partners. Incidents are discussed by the partners, who will agree a course of action. This may result in the offending patient’s removal from the practice list.