The Acorn Group Practice

29-35 Holly Road, Twickenham, TW1 4EA

Current time is 04:33 - Sorry, we're closed


Telephone: 020 8891 0073

Zero Tolerance

The practice operates a ‘zero tolerance’ policy to aggressive and abusive behaviour. This includes any personal, abusive and aggressive gestures. Any incident of verbal abuse, whether in person or over the telephone, is reported immediately to the practice manager and the partners. Incidents are discussed by the partners, who will agree a course of action. This may result in the offending patient’s removal from the practice list.