Important Update: Changes to Mental Health Crisis Support from 1st October 2026
From 1 October 2026, if you or someone you know is experiencing a mental health crisis, you now call 111 and select the mental health option to access support from trained mental health professionals. The CAMHS Crisis Line (020 3228 5980) will continue to operate as usual, between 9am and 11pm. Outside these hours, call NHS 111 and select the mental health option for urgent support. 💚 Remember: Mental health support is available whenever you need it. 🔗 Find out more about urgent mental health support
Changes in how to contact the Crisis Team
What is a Crisis?
A mental health crisis is a moment when someone’s emotional distress becomes so overwhelming that they can’t cope or function in their usual way. It often involves intense feelings—such as fear, despair, or confusion—that make it hard to think clearly, stay safe, or manage daily responsibilities. This can present in many ways, such as severe anxiety, depression, suicidal thoughts or aggressive behaviour.
If you feel you could be in Crisis or need Immediate Urgent Mental Health support please see the below contact information
Crisis Contacts:
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24/7 mental health support line : 111 You can also contact the South London Crisis Text Service via WhatsApp using this link, or by sending a message to 0303 330 1511. Both NHS 111 and the South London Crisis Text Service are available 24 hours a day, 7 days a week, for people of all ages. You can contact them for yourself or if you are concerned about someone else. |
Under the age of 18CAMHS Crisis Line: Mon-Friday: 5pm – 11pm Weekends: 9am – 11pm 0203 228 5980 |
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When to Call 999 or go to A&E:
You should call 999 or go to A&E now if:
- Someone’s life is at risk – for example they have seriously injured themselves or taken an overdose
- You do not feel you can keep yourself or someone else safe
A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.
National helplines:
A number of national helplines can help someone who is facing a mental health crisis.
- Samaritans – 24/7 service that is here to listen. Call 116 123
- SANEline – national out-of-hours mental health helpline. Call 0300 304 7000
- CALM – evening helpline. Call 0800 585858
- National Suicide Prevention Helpline UK – evening service. Call 0800 689 5652
- Papyrus – young person suicide support 24/7. Call 0800 068 4141
- Shout – national crisis 24/7 text service. Text ‘Shout’ to 85258
- Mind Infoline – mental health helpline. Call 0300 123 3393
