Important Patient Notice: National Microsoft IT Outage Affecting GP Services
Friday 13 November 2026
Dear patients,
We are currently experiencing disruption to some of our services due to a major national and global IT outage affecting Microsoft systems, including Outlook and Microsoft 365.
This widespread outage is affecting NHS organisations, GP practices, hospitals and pharmacies across the UK.
As a result, patients may experience delays or disruption when accessing some of our services, including:
- Emails: We may be unable to receive or respond to emails as normal.
- Appointments and administration: Some appointment-related and administrative processes may be delayed.
- Prescriptions: There may be delays in processing prescription requests and communicating with local pharmacies.
- General enquiries: Our ability to respond to patient queries may be affected.
How to contact us
If you need to contact the practice, please telephone us on 0208 891 0073 rather than sending an email, as emails may not reach us during the outage.
Please bear with our team while we work around these technical difficulties. We are doing everything possible to minimise disruption and maintain essential patient services.
Urgent medical help
If you need urgent medical advice and cannot access your usual GP services, please contact NHS 111. In a medical emergency, call 999.
Thank you for your patience
We apologise for any inconvenience this may cause and appreciate your understanding while this national IT issue is being resolved.
We will provide further updates as soon as services return to normal.
Acorn Group Practice
