Crisis Information
What is a Crisis?
A mental health crisis is a moment when someone’s emotional distress becomes so overwhelming that they can’t cope or function in their usual way. It often involves intense feelings—such as fear, despair, or confusion—that make it hard to think clearly, stay safe, or manage daily responsibilities. This can present in many ways, such as severe anxiety, depression, suicidal thoughts or aggressive behaviour.
Crisis Contacts:
CAMHS ( Young people) Crisis Line:
Mon-Friday: 5pm – 11pm
Weekends: 9am – 11pm
0203 228 5980
24/7 mental health support line:
The South West London and St George’s Mental Health NHS Trust 24/7 mental health support line on 0800 028 8000.
There are many services available to support children and their parents with mental health issues.
If you are Deaf/ hearing Impaired, South West London and St Georges Mental Health trust provide a crisis line using Sign Live. Download the app for iOS or Androi
When to Call 999 or go to A&E:
You should call 999 or go to A&E now if:
- Someone’s life is at risk – for example they have seriously injured themselves or taken an overdose
- You do not feel you can keep yourself or someone else safe
A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.
National helplines:
A number of national helplines can help someone who is facing a mental health crisis.
- NHS 111 – 24/7 service staffed by advisers offering medical advice and information. Call 111
- Samaritans – 24/7 service that is here to listen. Call 116 123
- SANEline – national out-of-hours mental health helpline. Call 0300 304 7000
- CALM – evening helpline. Call 0800 585858
- National Suicide Prevention Helpline UK – evening service. Call 0800 689 5652
- Papyrus – young person suicide support 24/7. Call 0800 068 4141
- Shout – national crisis 24/7 text service. Text ‘Shout’ to 85258
- Mind Infoline – mental health helpline. Call 0300 123 3393
