Appointments
Routine appointments
GP appointments require a form to be submitted regarding the medical condition/query, which can be accessed via the link below.
When the form is received by the practice it is then triaged by the clinical team. You will be advised accordingly, via text message or telephone call, regarding a scheduled appointment or signposted to the most suitable service to receive care if we have reached capacity.
If you cannot complete the form yourself for any reason, or you need to see someone from the Nursing team please call us 0208 892 4519 or 0208 891 0073
If you have a non-medical question for us please use this link to make an admin request.
We hope that this process will allow all patients access to the right care in an appropriate timescale.
Urgent Appointments
If you need urgent medical advice, we will make every effort to make sure you are seen but you may need to see someone other than your usual doctor. Please try to let us know by 10.00am if you feel you need to be seen that day.
On most days we operate a triage system so we may first arrange for you to talk to a doctor on the telephone.
Cancelling your appointment
If you have an appointment and cannot attend or wish to cancel, please let us know by telephone on 020 8891 0073 or use our form below.
Consult with a Doctor online
The Hub (Enhanced Access Services)
The Richmond General Practice Alliance Ltd (RGPA) runs the Enhanced Access Service (The Hub) on Saturdays . This service is designed to offer additional routine primary care appointments to NHS patients registered with a Richmond GP.
Routine appointments can be booked with GPs, Nurses, Nurse Associates, HCAs and Paramedics. Appointments can include baby immunisations, cervical smears, dressings, removal of stitches, health checks, quit smoking advice as well as routine GP appointments.
The Hub locations are based at York Medical Practice Oak Lane, Twickenham TW1 3PA and Essex House Surgery Station Road, Barnes SW13 0LW.
All appointments are made or cancelled via the patient’s home practice. To contact The Hub to cancel or reschedule an appointment during operating hours only (Saturdays 08.00 – 20.00) the number to call is 0333 405 4060 .
Home Visits
It is usually best if you are seen in the surgery, however we understand sometimes you may be unable to come to the surgery.
Please contact us in the usual way by clicking the link above. The doctor or nurse will speak to you on the phone and arrange a home visit if they decide it is the best way to assess you.
