Appointments

Who do I see?

Routine appointments

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Page Contents:

-Routine Appointments
-Pharmacy First
-Self-referrals
-Urgent Appointments
-Cancel an Appointment
-Saturday Appointments (Extended Access)
-Home visits



GP appointments require a form to be submitted regarding the medical condition, which can be accessed via the link below.

When the form is received by the practice it is then triaged by the clinical team.  You will be advised accordingly, via text message or telephone call, regarding a scheduled appointment or signposted to the most suitable service to receive care if we have reached capacity.

If you cannot complete the form yourself for any reason, or you need to see someone from the Nursing team please call us 0208 892 4519 or 0208 891 0073

We hope that this process will allow all patients access to the right care in an appropriate timescale.

You may be able to get help without seeing a GP:

Think Pharmacy First
Pharmacists can suggest treatments for a range of conditions that do not need a prescription. Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.

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🚶‍♀️ How Do Patients Access It?

  • Walk-in: Visit your local participating pharmacy.
  • Virtual contact: Call or use online services.
  • Referrals: GP receptionists, NHS 111, and emergency care providers can direct you to a pharmacy.

✅ Benefits for Patients

  • No GP wait times: Get help faster for minor conditions.
  • Convenient access: Over 95% of pharmacies in England are signed up.
  • Private consultations: Pharmacists can speak with you confidentially.
  • Free or low-cost: Standard NHS prescription charges apply; exemptions still apply.

The public perceptions of community pharmacy survey found that over 90% of patients who sought guidance from a community pharmacy within the past year reported receiving good advice

Self-referrals

Some NHS services do not require a referral from your GP and allow you to refer yourself.

You can go straight to these services:

  • Physiotherapy – for sore muscles, joints, or back pain
  • Podiatry – for foot problems
  • Talking Therapies – if you feel sad, worried, or stressed
  • Antenatal Care units
  • Sexual Health Services
  • Bereavement counselling
  • Community Urgent Eye care

Urgent Appointments

If you need urgent medical advice, we will make every effort to make sure you are seen but you may need to see someone other than your usual doctor.  Please try to let us know by 10.00am if you feel you need to be seen that day.

On most days we operate a triage system so we may first arrange for you to talk to a doctor on the telephone.

Cancelling your appointment

If you have an appointment and cannot attend or wish to cancel, please let us know by telephone on 020 8891 0073 or use the link below to complete a cancellation form.

Cancel your appointment

Saturday Appointments at Acorn Practice

Information on Saturday Appointments
 appointments on Saturdays.

We’re pleased to offer an Enhanced Access service on selected Saturdays to help improve access to routine GP appointments. These clinics are held at the Practice as part of a rota developed by the Primary Care Network Lead Director – you’ll find the rota below:

👩‍⚕️ Please note:

  • Only two clinicians will be available during each Saturday clinic.
  • Patients will be seen by a GP from our Practice, but choice of clinician will not be possible.

This service is designed to make it easier for patients to get the care they need at times that suit them. Thank you for your understanding and support.

📞 How to Book or Cancel an appointment

All appointments must be booked or cancelled through your usual GP practice using the online triage form.

     2025/2026

  • 25th October
  • 22nd November
  • 20th December
  • 17th January
  • 28th February
  • 28th March

Home Visits

It is usually best if you are seen in the surgery, however we understand sometimes you may be unable to come to the surgery.

Please contact us in the usual way by clicking the link above. The doctor or nurse will speak to you on the phone and arrange a home visit if they decide it is the best way to assess you.